Responsible Gaming
at dgb99

1.1 dgb99 believes that gambling should be an entertaining leisure activity — not a source of stress, financial strain, or harm. As a platform serving thousands of players across Bangladesh, we take our responsibility seriously and have embedded responsible gaming principles into every layer of our operations.

1.2 Our responsible gaming framework is built on four pillars: prevention (stopping problems before they start through education and robust controls), detection (identifying at-risk behaviour through account monitoring), intervention (reaching out proactively when we spot warning signs), and support (connecting players with the right tools and professional help when needed).

1.3 We recognise that the majority of dgb99 players enjoy cricket betting on the BPL, T20 World Cup, and IPL; casino games; and slots as a form of recreation with no lasting harm. However, for a minority of players, gambling can become a problem. We are committed to making sure every dgb99 player — regardless of how much they wager — has access to the information and tools they need to make informed decisions about their gambling.

2.1 dgb99 is strictly for adults aged 18 years and above. Gambling by persons under the age of 18 is prohibited and will result in immediate account closure and forfeiture of any funds held. This policy applies to all players across Bangladesh without exception.

2.2 During the registration process, all new dgb99 players are required to confirm they are 18 or older. We conduct identity verification (KYC) checks — including Bangladesh National Identity Card (NID) or passport review — to confirm each player's age before full account access is granted.

2.3 Protecting minors at home: If you share a device with a younger family member in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh, we strongly recommend enabling parental controls or device-level content filters to prevent accidental access to dgb99 by minors. Log out of your account when not in use and never share your account credentials with anyone.

2.4 If you believe a minor has accessed or registered on dgb99, contact our support team immediately at support@dgb99.app. We will investigate and act without delay.

3.1 One of the most effective ways to stay in control of your gambling is to set a firm limit on how much you deposit. dgb99 allows every player to configure deposit limits in Bangladeshi Taka (৳) across three timeframes: daily, weekly, and monthly. These limits apply to all payment methods including bKash, Nagad, Rocket, Upay, and bank card deposits.

3.2 How limits work: Once you set a deposit limit, it activates immediately. If you choose to reduce your limit, the lower limit takes effect at once. If you choose to increase your limit, a mandatory 7-day cooling-off period applies before the higher limit becomes active — this built-in delay gives you time to reconsider.

3.3 In addition to deposit limits, dgb99 also offers loss limits (capping the amount you can lose within a timeframe) and session time limits (automatically logging you out after a set period of play). You can configure all of these from the Responsible Gaming section of your account settings.

3.4 Reality check reminders: dgb99 can send you periodic on-screen alerts showing how long you have been playing and how much you have wagered in the current session. These reality check notifications are available at 30-minute, 1-hour, and 2-hour intervals. Enable them in your account settings for a gentle, data-driven prompt to step back and evaluate.

4.1 If you feel that gambling is becoming more than just entertainment, dgb99 provides two levels of account restriction: a short-term time-out and a longer-term self-exclusion. Both options are available directly from your account settings or by contacting our support team.

Time-Out (Short Break)

4.2 A time-out temporarily suspends your dgb99 account, preventing you from logging in, placing bets, or making deposits. Time-out periods are available in the following durations: 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account remains open and your balance is preserved — you simply cannot access it until the period expires.

Self-Exclusion (Extended Break)

4.3 Self-exclusion is a more serious commitment, intended for players who recognise a significant problem and need a substantial period away from gambling. dgb99 offers self-exclusion periods of 6 months, 12 months, 2 years, 5 years, or permanent exclusion.

4.4 Permanent self-exclusion: If you choose permanent exclusion, your dgb99 account will be closed indefinitely. This decision cannot be reversed under any circumstances. Any remaining balance will be returned to your registered payment method after identity verification.

5.1 Problem gambling can develop gradually and may not be immediately obvious — even to the person experiencing it. Being honest with yourself about the following warning signs is the first and most important step towards regaining control. If any of the behaviours below apply to you, we encourage you to use dgb99's responsible gaming tools or contact our support team immediately.

• Spending more money on gambling than you can afford to lose, or using funds set aside for household expenses, rent, or food in Dhaka or Chittagong.
• Chasing losses — continuing to bet after losing in an attempt to win back money, which often leads to larger losses.
• Gambling for longer sessions than you originally planned, losing track of time during cricket betting or casino play.
• Feeling anxious, irritable, or restless when you are not gambling or when you try to reduce your betting activity.
• Borrowing money from family or friends in Bangladesh to fund gambling, or selling personal belongings to generate betting funds.
• Hiding your gambling activity or lying to people close to you about how much time or money you spend on dgb99 or other betting platforms.
• Neglecting work, studies, family responsibilities, or social commitments in Sylhet, Rajshahi, Khulna, or elsewhere because of gambling.
• Believing that you have a "system" or special skill that can consistently beat the odds — all casino and sports betting outcomes involve chance and variance.
• Thinking about gambling frequently, even when doing other activities — planning your next session, calculating potential winnings, or replaying past bets in your mind.

5.2 Recognising these signs in yourself takes courage. If you identify with three or more of the above, we strongly recommend setting a self-exclusion immediately and speaking with a professional counsellor. You can reach dgb99 support at any time — our team is trained to assist without judgment and will connect you with appropriate resources.

6.1 dgb99's support team is your first point of contact for responsible gaming assistance, but we also want to ensure every player in Bangladesh is aware of broader support options. The following types of organisations provide free, confidential support to people affected by problem gambling:

• National mental health helplines: Bangladesh has a growing network of mental health support services. The National Mental Health Helpline (Kaan Pete Roi) offers confidential phone and online counselling for Bangladeshi residents experiencing psychological distress, including gambling-related issues.
• Gamblers Anonymous-style peer support groups: Peer support groups following the 12-step model provide community-based help for compulsive gamblers. These groups operate in Dhaka, Chittagong, and other major Bangladeshi cities and are accessible online for players in Sylhet, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Licensed counsellors and psychologists: If you prefer professional one-to-one support, a licensed psychologist or counsellor with experience in behavioural addiction can provide personalised guidance. Your local hospital or community health centre in Bangladesh can provide referrals.
• Family and friends: Sometimes the most important support comes from those closest to you. Talking openly with a trusted family member or friend about your gambling concerns can be an important first step before seeking professional help.

6.2 dgb99 does not endorse any specific third-party organisation but recognises the value of independent, professional support in addressing problem gambling. We actively encourage players to seek help from multiple sources and will never penalise a player for requesting self-exclusion or responsible gaming assistance.

7.1 Every dgb99 account includes a full suite of responsible gaming controls, accessible from the Responsible Gaming section of your account settings. All tools are free to use and can be activated at any time without contacting support (except for self-exclusion, which requires a support interaction to confirm your identity).

7.2 All responsible gaming tools are designed to empower you — not restrict you unnecessarily. We encourage every dgb99 player in Bangladesh to explore these options and configure the settings that best match their personal comfort level, even if they currently have no concerns about their gambling behaviour. Setting sensible limits in advance is a sign of a healthy relationship with gambling, not a sign of a problem.

8.1 If you are concerned about your gambling or someone else's, do not wait. Contact the dgb99 responsible gaming team immediately. Our advisors are available 24 hours a day, 7 days a week, including during Eid, Durga Puja, Victory Day, Pohela Boishakh, and all Bangladeshi public holidays.

8.2 You can reach us at any time by emailing support@dgb99.app. When contacting us about a responsible gaming matter, please include your registered username and a brief description of your concern. All responsible gaming inquiries are treated as strictly confidential and handled by a dedicated member of our player protection team — your request will never be shared with promotional or marketing staff.

8.3 All responsible gaming requests — including deposit limit reductions, time-outs, and self-exclusions — are processed as a priority. We aim to confirm all self-exclusion requests within 24 hours of receiving your identity confirmation. Deposit limit reductions and session time limits take effect instantly through your account settings with no waiting period required.

8.4 dgb99 is committed to continuously improving our responsible gaming programme. We review our tools, policies, and player support processes on a regular basis to ensure they reflect current best practices in player protection. If you have feedback on how we can improve our responsible gaming offering, please share it with us at support@dgb99.app.